Quick reference:

PW Change > .302 account > reset by mobile > your mob. number > PW Change again > current password > pw from text msg > new pw twice (8 to 16 of: small + capital + numbers and !$^&();:-=_+[]{}/#)

Detailed Guide:

• Open USO Password Change page (https://support.lgfl.org.uk/public/changepass.aspx) in your browser.

• Enter your USO name and press Next

• Select "By having a new password sent to my mobile" and press Next

! Note ! If you can't see this option contact IT Support team to have your mobile number set up and verified on LGfL system.

• Enter your mobile phone number and press Next. A random temporary password will be generated and sent to your mobile

• Open USO Password Change page again and select "By entering my current password" this time. Enter the password texted to your mobile.

• Enter your new password 2 times and press Finish.

If you see an error message  - check the "Password rules" at the bottom of the yellow box, specifically the last line with allowable special symbols: only !$^&();:-=_+[]{}/# are allowed!